Privacy Policy

Information on the processing of Personal Data (Privacy)
To ensure safe online environment and data protection we strictly comply with all legal requirements
In this Privacy Policy we provide detailed Information on how and why we collect data, security measures data retention period and contact details.

Data Controller

Traiano Luce 73 s.r.l.

Corso Traiano n. 73 – 10135 Torino
P.I. 10960790019

Contatti:

Tel: 011.61.20.53
Email : privacy@traianoluce73.it

Section 1 – Personal Info collected

1.1. 1.1 Anonymous Browsing Data

All I.T. systems and software procedures used to operate our platforms collect users data’s while used, as implicit using internet communication protocols. These includes IP address, users domain names, URI (Uniform Resource Identifier) addresses, date and time of visited pages, server and active services interactions methodology, obtained files sizes, numeric code of server answering (successful, error, etc.…) and all the necessary parameters of users operating system

When you visit us, you are declaring:

• I.P. Address ;
• Your user provider and browser used, Day and Time, Hardware and Software of your device.

Still Anonymously we use Cookies and similar, which can from your browser options (See below Cookies Policy – N.5)

Based on these information we can optimize your Online experience and safeguard yours and ours Internet environment.

All data collected are entire anonymous, we are not able to identify you, to tie the above listed data to personal, name registered info, unless provided directly and voluntarily by the user, registering with us a new account.

We will not ask consensus dealing with data, as limited to anonymous, not personal. Until when all registered interactions are strictly anonymous, you will not have rights (see below Your Rights – N 7) to Log In, to ask us to modify or cancel collected data, to ask us to not analyse or share it, to modify the way we use it or how we store it.

1.2 Account

All purchases on our Website can be made only if a personal account was mad

When signed up and made a purchase from our page, as part of the transaction process, we collect the following personal information from you:

• Full Name – Company Name
• Home – Office Address
• Telephone Number
• IP Address
• Email address
• Date of Birth – Tax Code – VAT number – billing information

These data are necessary to complete the invoicing and delivery procedures of the purchased products

Purpose and Legal basis of data collection

The processing of the Personal Account data is based (even for the Assistance Service, see below – N 1.4) on our obligation to fulfil the supply of the product and services requested while consenting to receive and provide information related to our activities, including marketing and advertising related, upcoming offers or services and advertising activity, aiming to tailor the selection of offers potentially of interested to each user

We collect and store users account for the following purposes:

1. To carry out our obligations arising from any contract between you and us, to provide you the information, the products and the services you requested
2. Set up and manage your account, contact you about your orders or any eventuality
3. Carry out analysis, market research and satisfaction statistics on our services
4. To confirm your age and identity to prevent possible frauds

Once fully signed up, you will always be clearly asked for your consensus on us processing your data, which is optional but important for the services requested (supply of products) and essential to access our further services, future messaging, tailored offers and newsletter.

1.3 Newsletter

Even if you did not placed any orders, or even did not yet create a personal account with us, you can subscribe to our Newsletter, filled with info on our showrooms and available stock, new upcoming products and more. In this case, we will collect and store the following data .

Nel caso, ti chiediamo di fornirci, raccogliamo e trattiamo i seguenti dati:

• Full Name
• Phone number
• Email address

Purpose of data collection

The processing of the Newsletter data is based on your full consensus to receive information related to our activity, including marketing and advertising tailored to each user
The data collection is used to personalise our emails, including your name and gender, allowing us to provide gender specific content
You can withdraw you consent at any time using the link found on our newsletter or the information as for Section 2 – see below

1.4 Customer Service

In order to provide adequate support, customer service employees have access to the account information giving you more effective and reliable service
Account data is used by Customer Service for:

• Provide you with ever improving services, the customer assistance, sending you all products supply information, (such as the Privacy Policy, references to Customer Service, Sales conditions, Information on methods and timing of activation-deactivation and specifics of requested services) help deleting your account would you so wish
• Measure the effectiveness and quality of our services sending you feedback-evaluation forms
• Statistical purposes

1.5. Other

Would we consider using your data for any further or different purpose, you would be notified well in advance and given the right to revoke-withdraw your consensus, as for GDPR legislation

SECTION 2 – CONSENT

When you provide your personal information to complete a transaction, verify your credit card, place an order, manage a delivery or return a purchase, you consent implicitly to us collecting this info, which will be used exclusively to accomplish that one task
Would we consider using your data for any further or different purpose, such as marketing, you would be notified well in advance and given the right to negate your consensus.

2.1 How to revoke consenT

If you change your mind, you can revoke your consent at anytime writing to us at: privacy@traianoluce73.it

SECTION 3 – DISCLOSURE

All your data, will be stored in dedicated hard drives, either ours or of third party professionals, with which we collaborate only at the highest security standards. These data are shared uniquely for storage purposes
We would only share your data if obliged by the law or as consequence of our sales agreements being violated

When you agreed to us using your data for marketing purposes, these will be transferred to third party professionals which manage our marketing campaigns and all general advertising, for them to send you products to test and promotional campaign to rate, asking for feedbacks in real time, so to be able to evaluate different advertising forms effectiveness

To know more about third party companies we work with, see below Section 6

Your data will never be publicly shared.

SECTION 4 – HOW LONG DO WE KEEP YOUR DATA

We will not keep your data for any longer then the strictly necessary time to achieve the targets listed in this Privacy Policy. Some of the data has different expiring dates, but the vast majority simply stays in our archives for how long permitted by Italian laws on data collection, with time running from your last interaction (last order placed, when you cancel newsletter subscription etc..). From then on, your data will be made anonymous and then deleted.

4.1 4.1 Account information

Personal account date remain in use and actual until when that account it is not deleted. When the user do delete the account, we keep data stored for not longer then permitted by the law. You can ask us to inspect and modify data by writing to us at: privacy@traianoluce73.it

4.2 4.2 Newsletter and Promotional Messages

The consent to be sent promotional info and newsletters, and all related data, remain valid until when the user is subscribed. We still verify, periodically, the continued interest on receiving the information. When not answered, we proceed removing the user from newsletter subscriptions list and eventually even deleting the personal account
A link to sign off from newsletter is always attached to the newsletter’s email.

SECTION 5 – COOKIES

Cookies are small info communicating to the device you are using previous interaction with our website. Cookies are stored on your hard disk, not on our online web. When landing to our site, your device will tell us if you visited us before. This will allow faster navigation and previous behaviours will be remembered and used to provide smoother user experience (remembering form’s filling up data, for example)
We use functional and analytic cookies.

5.1 Functional Cookies

Functional cookies are used to improve user experience and to keep track of items placed on shopping carts. Function cookies do not require prior authorization.

5.2 Analytical cookies

Analytical cookies are used for market research and analysis. Data collected with Analytical cookies are anonymous, therefore useless to others. Analytical cookies do not require prior authorizatio.

We use Google Analytics, a web analytics service provided by Google, Inc. which use cookie to collect user data, stored anonymously in USA servers
Google use this info to track website usage, compile reports and provide services related to website usage
Google could use data to profile the user and tailor marketing ads, promoting either Google own products or third party’s.

SECTION 6 – THIRD PARTY SERVICES

Third Party services are necessary to correctly make transactions and deliver our services. Generally speaking, third-party providers we work with will only collect, use, and disclose your information as necessary to perform the services they provide to us.

However, some third-party service providers, such as shipping carriers, payment gateways, and other financial transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase transactions.

In such cases, we recommend that you read the privacy policies of these providers to understand their procedures for handling your personal information.

It’s important to note that some providers may be located or operate in a jurisdiction that is different from ours or yours.

Therefore, if you decide to proceed with a transaction that involves a third-party service, your information may be subject to the laws of the jurisdiction where the service provider is located or has facilities.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy.

Web Analytics Service (Anonymized Data)

We have integrated a component of a web analytics service (automatically rendering data anonymous) on this website. Web analytics can be defined as the collection and analysis of data about the behaviour of visitors to websites. A web analytics service collects, among other things, data on the website from which the visitor comes to the web page (the so-called referrer), which sub-pages were visited, how often, and for how long a subpage was viewed. Web data analysis is primarily used to optimize a website and to perform a cost-benefit analysis of internet advertising.

Delivery Service
We use a shipping carrier to deliver our products. This service handles the shipment between our company and the customer’s address.

To complete the logistical process, the company requires access to the customer’s name, address, contact

Postal Service
We use an external postal service provider to send out our newsletter. This provider has access to limited account information and data related to the consent you have given (such as your email address).

Marketing Service
Traiano Luce is supported by a company specializing in marketing and communications. Their access to your personal information is very limited and is mostly anonymized.

Payment Services
We use external payment services to process transactions (such as credit card payments).

SECTION 7 – YOUR RIGHTS

Unless your data is processed anonymously, you have: the right to access your personal data, to request its rectification or erasure and to obtain the communication thereof to third parties to whom it has been disclosed; the right to be forgotten; the right to restrict processing; the right to data portability. As provided for by Articles 15-20 of the GDPR

1) You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you based on Article 6, Paragraph 1, (e) or (f):

1. a) It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
2. b) It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data”

if you wish to object to the treatment click here.

2) You have the right to object at any time, without having to give any reason, to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing;

if you wish to object to the treatment click here.

SECTION 8 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using secure technology and stored with encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we implement industry-standard security measures.

Account information is protected by a password. Additionally, our databases are protected against unauthorized access.

Furthermore, data is anonymized as much as possible. Therefore, the information cannot be directly linked to a specific consumer. However, we may use this data for market research and analysis. Additionally, third parties involved (such as mailing services) are subject to a review before starting a collaboration with us to verify their compliance with the General Data Protection Regulation (GDPR) and have a contractual agreement in place. 

Our employees are assigned different access permissions. Each type of permission provides access only to the information strictly necessary to perform a specific task.

Digital security measures are subject to change and must meet high standards to ensure the security of online customers. Therefore, we have appointed a security officer. 

Periodic review and improvement of security measures (when necessary) are part of their role within the company.

SECTION 9 – CHANGES TO THIS PRIVACY POLIC

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SECTION 10 – CONTACT INFORMATION

You can contact us:

• By email at:privacy@traianoluce73.it
• By phone:+39 011.61.20.53

Contact person: _____________________________________